Radio Dramas:
I seem to have spoken too soon. On Tuesday, I programmed Radio Time to record 12 different shows. As of this morning, after seven failures, it successfully recorded one. Among the many excuses it gave me were…
1. "Radio Time Does Not Recognize this File Format" (A Windows Media file).
2. "User Stopped Recording" (User stopped the strem from KTUI in Missouri after it had played for 2:45 minutes to record Marketplace, a 30 minute show).
3. "Incomplete Recording" (?)
Also Radio Time does not recognize my login name and password when I use a Safari or Firefox broswer. Further, even though I’ve checked "quiet record" as a setting, it still turned itself on this morning at 9 to record "This American Life," waking both Suzan and I as well as the cat.
I put all these grievances in an email to Radio Time and set it off. I heard back from them this morning asking for my login name and password which just seemed weird. Should they begin with some more elemental questions like "What operating system are you using?" or "Is the computer parked next to a space heater? And because I get obsessive about nonsense like this, I called their support line. It rang and rang until the operator told me that if I’d like to make a call, I should hang up and try again. After I did that, she had a beach in Idaho to sell me.
Did I mention that the first line of text on the support page is "Support for Radio Time is easy"? Perhaps I should have.